How to fix Logitech Wireless Mouse not working problem?

Here’s a question to all the computer or laptop users who work with an external mouse- have you ever wondered how difficult it’ll be if you have to work on your device without the mouse by using the mousepad or the keyboard shortcuts?

Users like us feel blessed to have had a simple device like a mouse in our lives. It has made our lives so much easier.

We don’t have to remember keyboard combinations to navigate through the desktop or use the compact touchpad integrated into our laptops.

And with the advancement in technology, these computer mice have become more convenient as we can opt for a wireless mouse instead of a wired one. Isn’t it amazing?

However, things get messy when the computer mouse stops working, right?

But you don’t have to worry because we are here to your rescue, provided you are looking for a solution to your Logitech Wireless Mouse not working.

Why is your Logitech Wireless Mouse not working?

Logitech is one of the most recognized companies in the IT world that manufactures computing devices. 

Numerous people use Logitech computer mice, keyboards, and other devices.

But sometimes, these devices give you problems and different users may face different problems, or many users may face a similar problem.

We have found that for many users, the Logitech wireless mouse gives problems with the Bluetooth due to a Windows update or something, the mouse becomes jumpy, users can’t hover the cursor easily, and the mouse doesn’t connect, or it is simply unresponsive.

ALSO SEE: How to Fix Logitech Wireless Keyboard Not Working Issue

You must know that different issues have different reasons behind them.

Sometimes the mouse isn’t able to connect to your computer or the USB dongle is broken, loose, or has some issue due to which the connection is unstable.

And at times, the mouse drivers on your computer might be interfering and causing a problem. Or the mouse’s battery is low.

To know why your Logitech mouse is not working is hard to say, but you can see our following guide and try all the fixes.

The fix which works the best for you might help you understand the reason behind the issue.

How to Fix Logitech Wireless Mouse not working problem?

Before you go on to purchase a new mouse, we believe you should give a shot to these simple fixes that might help you fix your Logitech Wireless Mouse that is no longer working.

Sometimes your mouse stops working due to some minimal issue, and you can perform some troubleshooting methods to fix it.

Isn’t it worth a try?

If you agree with us, here are some troubleshooting methods and other methods to fix your Logitech Wireless Mouse not working problem.

But before you try these methods, make sure you have checked the on and off button on your mouse, if there is any. 

Remove the unifying receiver and battery 

The most basic and foremost thing you should try while fixing your mouse is disconnecting the Unifying Receiver (from the USB port) and then removing the batteries from the mouse.

Leave the mouse in this condition for about 10-15 seconds and now insert the batteries, connect the receiver to the computer, and check if the mouse starts working again or not.

This step will completely disconnect the power from the mouse, discharge it, and will reboot/reset the mouse completely.

If your mouse works after removing the USB Receiver and battery, it couldn’t power itself properly on the first attempt.

Replace the batteries

If your mouse did not work even after resetting it using the above method, you must try and use new batteries in your mouse.

If you just used new batteries in your mouse, you should still replace them to check if the problem is with the mouse’s charging or not.

If the replaced batteries worked and fixed your mouse, you must understand that the mouse requires a moderate amount of power to work properly.

Wireless mouses drain more power because they have to establish a wireless connection with the USB Receiver.

Use high-quality batteries and connect the mouse to your computer to check if it works.

Change the USB port

If the problem persists, there is a high chance of an issue either in the USB port or in the receiver itself.

To check if this is the case, turn off your mouse and try removing the USB receiver from the current USB port and connecting it to another USB port on your computer or laptop.

Turn on your mouse and check if it is working or not.

Test the receiver and mouse on another computer

If the USB Receiver does not work in any USB port of your computer, try using it on a different computer.

Properly disconnect your Wireless Logitech mouse from the current device, safely connect it to another device, and check its condition.

Does the mouse work?

Did you try connecting it to different USB ports on this new device?

Did the mouse still not work?

If your mouse worked on another computer, then it is clear that something is wrong with your previous computer.

You can update, uninstall and reinstall the mouse drivers to confirm whether your computer drivers are working properly.

Use the mouse on a different surface

Do you know how your mouse works on your computer screen?

Most wireless mouses, these days, use a laser or LED to track the movement of the mouse.

These movements are tracked along the x-axis and y-axis components indicating your screen’s cursor moves in the same direction.

But if you are not using your mouse on a smooth flat surface, the mouse wouldn’t be able to track the movements properly.

Using a mouse on a rough, uneven surface will cause a problem with the working of your Wireless mouse or even with a wired computer mouse.

You can use a mouse pad available in the market, place it on your work desk or a tabletop and then use your mouse.

Did it work now?

If not, then let’s try another method to fix this problem.

Try a different mouse on your computer

What if your mouse has encountered a technical problem?

If it has been months or years since you have used your current Logitech Wireless Mouse, or if the mouse has received internal damage due to rough handling, you must try another mouse.

Thus, if you suspect hardware damage in your mouse, use a spare mouse on your computer.

This step will also confirm whether the problem is in the mouse or not.

ALSO SEE: How to fix Your Organization’s Data Cannot Be Pasted Here Error

If the spare mouse works without any issue, it is clear that your previous Logitech mouse has encountered a technical problem.

However, if the spare mouse also doesn’t work, then chances are that there are some mouse settings changed in your computer or its mouse drivers aren’t working properly.

Change the Mouse Settings on Windows

This method/fix will be helpful, especially if you face problems like your mouse’s erratic movement.

You can set the mouse settings in your Windows with the following steps and fix issues with the mouse movement:

  • Go to Settings of Windows, select Devices, and then select mouse from the list of devices on the left-hand side. You can also directly search “Change your Mouse Settings” in the Windows search bar.
  • Now select the primary button, cursor speed, and mouse settings as per your convenience.
  • Click on Additional Mouse options under the Related Settings heading.
  • You can now go through the additional settings shown in the pop-up box and adjust them as convenient to you.
  • Click on Apply and then click on Ok to apply the changes.
  • Use your mouse and check if the erratic cursor movements are eradicated.

Check and Update the mouse drivers

After all these attempts, if the problem with your Logitech Wireless Mouse persists, the only thing you can do now is to install and update your computer’s mouse driver.

The Device Manager on your computer checks all the drivers and their updates.

The computer usually updates the drivers themselves, but you can do it manually to be 100% sure. To do so:

  • Open Device Manager: right click on the Start menu and then on Device Manager or press the Windows + R key on your keyboard and type “devmgmt.msc” in the dialogue box without quotation marks. You can also search Device Manager through the Windows search bar.
  • Now in the popped-up Device Manager window on your screen, look for Mice and other pointing devices.
  • Expand this category by clicking on the arrow beside it.
  • Locate your wireless mouse and right-click on it. Now click on Update Driver Software.
  • On the next window, select Search Automatically for Updated Driver Software.
  • Suppose the system does not find any updates. In that case, you can head to Logitech’s official website and download and install the latest driver updates for your mouse by following the manufacturer’s instructions.

It is difficult for a device to work properly if its’ hardware drivers are not up to date.

You should regularly check and ensure that all the hardware drivers are updated to the latest version.

Sometimes Windows cannot find the latest driver updates, which is when you come into the picture manually installing them with the above process.

Uninstall and reinstall the mouse drivers

If the above method also doesn’t work for you, we have another fix- uninstall the mouse drivers and reinstall them on your computer.

The process is pretty simple:

  • Open Device Manager: as mentioned above, right-click on the Start menu, click on Device Manager, or search it using the Windows search bar.
  • Select your mouse by expanding the Mice and Other pointing devices category.
  • Right-click on the mouse and click on Uninstall device.
  • Click on Uninstall on the next prompt and let the process be completed.
  • Now restart your computer and connect your mouse.
  • The computer would’ve detected the mouse and reinstalled its drivers automatically.


Q. How do I reset/restart my wireless mouse?

A. While there is no universal way to reset your wireless mouse. You can disconnect the USB receiver from the computer, remove the batteries from your mouse and let it discharge for a couple of minutes. This might reset/restart your wireless mouse and get it going. You can look up the user’s manual for more details related to the make and model of your mouse.

Q. Why aren’t the batteries working in my mouse?

A. If you have tried the new set of batteries and it is still not working, you should try cleaning the battery area of your mouse. Check for any corrosion, dirt or traces of water. Keep it completely dry and clean. And if it still doesn’t, there might be another issue with the mouse.

Q. Can a wireless mouse go bad?

A. If you use any device regularly, it will eventually stop working and reach the end of its life quickly. The same is the case with a mouse. It is an electronic device for a computer, and it can eventually go bad. However, mouses do last for a year or more.

Final Words:

You must understand that a computer mouse can go bad quickly if you use it regularly or do not handle it properly.

Any internal damage due to rough handling will cause the mouse not to work.

However, if you believe that your Logitech Wireless Mouse was handled with care and did not face any internal damage, you can fix it with some troubleshooting methods mentioned above.

We hope that this guide was helpful to you in some sort.

Comment below which fix worked the best for you or if you have any further questions or doubts. We would be happy to help!